The best part: pokiez has no deposit fees. The following deposit options are offered:
- Immediate Transfer
- Much better
- Visa / MasterCard
Attention: according to the terms and conditions, deposits are only allowed from credit cards or other means of payment that “legally belong to you” . So make sure that you are the owner of the account, otherwise there may be problems with the payment.
The minimum withdrawal amount is 20 euros. As usual with all online casinos, pokiex may also require account verification. For this, it is important that your personal information in your player account is up to date. You will usually be asked to show identification, a current account with your address and possibly a copy of your credit card.
Payment with pokiex is easy and takes 1-3 business days depending on the payment method . The payout is also free. It can take up to 7 days to verify your account the first time you pay, so plan for more time, at least the first time.
Pokiez casino – also has a mobile casino
Pokiez casino login wants to be a mobile casino and is obviously trying to be loyal to it. The app is easy to install and works great. You can also log in via Touch ID or facial recognition if you wish. At first, a location message appears . You must allow this in the app as it is required by law as you are only allowed to play in countries where online casinos are not banned.
The mobile version of the site is also optimized for mobile gaming and convinced us in our test. The website and app have a similar structure and all games and information are also contained in the app.
Usability from Pokiex
Pokiez is very modern and logically structured. Despite the huge selection of games, the site doesn’t feel overwhelming. The top area contains daily challenges and tournaments , including a large search field that can be used to search for games directly. The main area contains games divided into categories.
The player account is also clearly displayed and leaves no questions unanswered. There are helpful links to information such as FAQs and terms and conditions in the menu and at the bottom of the website.
There is almost no text on the main page, but there is a blog where you can find up-to-date information and articles. The “About Us” page is also clearly laid out and provides information about licenses and security.
Pokiex – Customer Service and Support
A link to customer support is always visible in the footer. Here you can choose between the FAQ, live chat and email form . At second glance, you will also find the email address of the support team in the frequently asked questions section.
Unfortunately, there is no phone number or specific information about when support is available. Many questions are already addressed in the FAQ and described in clear and detailed form. If you can’t find an answer to your question there, try chat. This is divided into customer service, sports betting, account closure, deposit problems and verification requests.
In our test, customer service was very friendly and competent. Our chat questions were answered satisfactorily, with no long wait, and our email was answered within 2 hours.
Pokiex – protecting its players
The following limits are offered at pokiezcasino:
- Deposit limit
- Session limit
Deposit limits can be set in your account on a daily, weekly or monthly basis. If you would like to limit your playing time per session, you can do so through customer support. Even self-exclusion for a certain time is possible with the help of support.
In the section “Play responsibly” you will find more tips and a few questions to help you understand if it is better to set limits. In this area you will also find more links on the topic of player protection .